Terms of Service

This page describes how to manage the site in relation to the processing of personal data of users who use it.

This statement is prompted by Recommendation no. 2/2001 by the European authorities for the protection of personal data gathered by the Group established. 29 of Directive n. 95/46/EC, adopted on 17 May 2001 to establish minimum requirements for collecting personal data online, and, in particular, the manner, timing and nature of the information that data controllers must supply to users when they log on, regardless of the purpose of the link.

Under dell'Art'13, and having regard to Articles. 23 and 24 of Legislative Decree No 196 30 June 2003, we inform you that:

• Source of data: Your personal data, or your company or your institution, have been provided by you during your inquiries by filling in the form of the website.

• Purpose of treatment: the above data are collected, recorded, arranged, stored and used in order to provide answers to customer questions and to make proposals to commercial customers who wish

• Method of treatment: the above treatments can be made either through papers, both with and automated instruments, located at the headquarters in Via Vittorio Emanuele 23 (CN) in the data processor.

• Exclusion of processing of sensitive data: none of your data in our possession is due to the definitions of "sensitive data" or "judicial data" referred to in subparagraphs d) and e) of .4 of this Decree. If there were you transmit such information, we will delete it immediately, in the absence of an express your written consent.

• Nature of contribution: the provision of data is optional, refusal involves not being able to use your data and can respond to your requests.

• Communication and dissemination of information: personal data entered on the form will not be disclosed or not it will be given to unidentified entities, in any possible form, including their provision or simple consultation. May also be disclosed to the parties entitled to access under the law, regulations, community norms and to the extent strictly necessary, subject to that, again for purposes related to the execution of the contractual relationship with yourselves or for the establishment of new contractual relationships, should provide goods and / or perform services or functions on our behalf.

The full list of categories of persons to whom the data may be disclosed is available at the premises of the owner.

• Individuals who perform treatments: people who can process the data within the Farm Cagliero SS are entrusted with the handling of company data as well as by their holders.

• Duration of treatment: your data will be stored and processed for the time necessary to fulfill the above purposes. Next, will be retained only for as long as the applicable rules on civil and tax legislation.

• The rights of any time you, your company or your institution, you may exercise its right under Article 7 of Legislative Decree No 196 of June 30, 2003, or access your personal information to know the 'use, obtain the deletion, correction, amendment, modification, integration, or to oppose by writing to the following address Carosso Enoteca Via V. Emanuele 23 (CN). Requests can also be made to the owner of the treatment and / or the Manager of Electronic Instrumentation by e-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Section 7 (Right to Access Personal Data and Other Rights)

1. You have the right to obtain confirmation of the existence of personal data concerning him even if not yet recorded and their communication in intelligible form

2. You have the right to obtain information:

• origin of personal data;

• the purpose and methods of treatment;

• The logic applied in case of treatment with the aid of electronic instruments;

• the identity of the owner, manager and the representative appointed under article 5, paragraph 2;

• the recipients or categories of persons to whom the data may be communicated or who can learn about them as appointed representative in the State, managers or agents.

3. You have the right to:

• the updating, rectification or, when interested, integration of data;

• the cancellation, transformation into anonymous form or blocking of data processed unlawfully, including data that need not be kept for the purposes for which the data were collected or subsequently processed

• certification that the operations in letters a) and b) have been notified, also as regards their contents, to those to whom the data were communicated or disseminated, except where this proves impossible or involves a manifestly disproportionate to the protected right

4. You have the right to object, in whole or in part:

• for legitimate reasons the processing of personal data, pertinent to the purpose of collection;

• the processing of personal data for purposes of sending advertising materials or direct selling or for market research or commercial communication.


This agreement is governed by the legal system of the Italian Republic. Any dispute concerning this contract without exception by the court of Alba.

Delivery of goods

The delivery of goods takes place as indicated in the proposal at the address indicated by the consumer via the courier hired by Carosso Wine Shop. The identification of the goods and the relative change of ownership takes place at the time of remittance of the goods to the Courier. With this act shall be deemed also fulfilled his obligation to deliver charged on Carosso Wine Shop. In order to avoid fraud, the Courier reserves the right to an identity document, which demonstrates the coincidence of data between the order information and credit card holder. At the same purpose that the customer must provide a telephone number (preferably landline), which will be used with extreme accuracy, to give more security to the transaction / shipping, as well as the name on the intercom / buzzer, if present. If at the time of delivery, the recipient is absent, the charge will leave a message / warning to agree with another customer delivery time, or permit the withdrawal of the package at the offices of courier closer. The customer, upon receipt / collection, is required to verify the integrity and quantity of the goods upon delivery to the presence of the Distributor; when packing the shipment presented evidence of tampering or deformations which could lead to the presumption of any damage or alteration content, the customer will accept the package clearly indicating on the delivery receipt (or Waybill Waybill) conditions that are evident, or, if the package did not contain any visual evidence of breakage, ALWAYS accept it by signing the delivery note marked "ACCEPTED SUBJECT TO INSPECTION" so you can check the contents of the shipment and verify the status of the goods later. In the event that one or more products were not in perfect condition because danneggiatisi during transport, the customer, after you write on the delivery note "DAMAGED GOODS WITH PACKAGING VISIBLE", within 3 (three) days must notify by the Carosso Wine Shop mail address: This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Carosso Wine Shop will open a practice of corruption and, at its own expense, not later than 30 days from the date of delivery or of signaling, to replace the damaged products or, if that is not possible to refund the customer of their amount. In the event that the customer contacts customer service after the third working day, will be entitled to Carosso Wine Shop. decide to open a practice of corruption involving the replacement of the goods.


Right of Withdrawal

The Carosso Wine Shop guarantees the right to terminate the purchase contract, referring to the Legislative Decree 22/05/1999, n. 185 "Implementation of Directive 97/7/EC on the protection of consumers in respect of distance contracts", as amended. The customer can exercise the right of withdrawal no later than 10 working days of receipt of goods. This right must be exercised by sending a written notice by registered mail with return receipt to: Enoteca Confetteria Carosso, Via Vittorio Emanuele 23,  12051 Alba (CN), Italy. The notice may be sent, within the same period, by e-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it or sent to fax no. +39 0173 440600, provided it is confirmed by registered letter with acknowledgment of receipt within forty-eight (48) hours. The goods must be returned Shopkeeper intact, undisturbed conditions, and the complete original packaging, at the expense of the customer not later than 15 days after Notice of withdrawal. The Carosso Wine Shop will return the sums paid (including expenses for the first shipment in the event of total withdrawal from the order) within a maximum of 30 days from the date on which it reached to the attention of the right of withdrawal by the customer and not before receiving a shipment of controlled return and the status of the property subject to withdrawal. The costs and risks associated with product returns will be charged to the buyer. It should be noted that the legislation provides that the right of withdrawal is exercised only by natural persons (consumers) acting for purposes that are unrelated to his business. The right of withdrawal, then, may NOT be exercised by legal persons and natural persons acting for purposes related to a business. Exceptions to the right of withdrawal also purchases made by retailers or persons who in any way purchase for resale to third parties. The right of withdrawal does not apply to the supply of goods made to measure or clearly personalized or which by their nature, can not be returned or are liable to deteriorate or expire rapidly. It also states that, in the case of options trading (so-called promotions), whose purchase of an asset is combined with another product which is sold at a nominal price or even give the right of withdrawal will be legitimately exercised the return of both goods to be purchased, given the constraint of dell'accessorietà well in promoting the first.

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